Privacy Policy

TECHenya Solutions ("us", "we", or "our") operates the https://videoness.com website and the Videoness software-as-a-service (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1. Data You Provide to Us (Our Customers)

• Account Information: When you create an account, you provide us with personal information like your name, email address, and password.
• Payment Information: When you subscribe to a paid plan, our third-party payment processor (e.g., WooCommerce Payments, Stripe, PayPal) will collect and store your payment card details. We do not store your full payment card information on our servers.
• User Content: We collect and store the videos and other content you upload to the Service, along with your widget configurations (e.g., CTA text, links, page targeting rules).

1.2. Data We Process on Your Behalf (Your Website Visitors)

As a data processor, we collect information on behalf of our Customers from their website visitors ("End-Users").

• Usage Data: When an End-User interacts with a Videoness widget on your website, we automatically collect analytics data. This includes the number of widget loads, expanded views, video plays, and CTA clicks.
• Device and Browser Information: We may collect the End-User's IP address, device type (e.g., mobile, desktop), operating system, and browser type. This is used for analytics and to ensure compatibility.

Your Responsibility as a Customer: You are the data controller for your End-User data. You agree that it is your sole responsibility to inform your End-Users about our data processing and to obtain any necessary consent in compliance with all applicable data privacy laws (e.g., GDPR, CCPA). Your privacy policy must disclose that you use third-party services like Videoness to collect and process data.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide, operate, and maintain our Service.
• To process your payments and manage your Subscription.
• To provide analytics and valuable information to you in your dashboard.
• To notify you about changes to our Service or policies.
• To provide customer support and respond to your inquiries.
• To monitor the usage of the Service to prevent fraud and improve security.
• To detect, prevent, and address technical issues.

3. How We Share Your Information

We do not sell, rent, or trade your personal information with any third parties for their marketing purposes. We may share information in the following limited circumstances:

• Service Providers: We may share information with third-party vendors and service providers who help us operate the Service, such as payment processors, cloud hosting providers (e.g., AWS, Google Cloud), and email service providers. These providers are only given access to the information necessary to perform their services for us.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfer: If TECHenya Solutions is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use commercially acceptable means (such as SSL encryption) to protect your Personal Data, but we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your User Content as long as your Account is active. If you delete your Account, we will take steps to delete your personal information and User Content within a reasonable period.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

On our website (videoness.com), we use cookies for analytics and to remember your preferences. On your website, our widget uses cookies only as necessary to provide the Service, such as for analytics (e.g., to distinguish between unique visitors) and to remember if a user has already seen an announcement. We do not

use our widget to place third-party advertising cookies on your End-Users' browsers.

7. Your Data Protection Rights

Depending on your location (e.g., EEA/UK, California), you may have certain data protection rights. TECHenya Solutions aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you are a Customer, you can update your Account information directly within your dashboard. If you wish to delete your Account, please contact us.

If you are an End-User (a visitor to one of our Customer's websites), please direct your data rights requests to the owner of that website (the data controller).

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., our blog may link to an external study). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].